Privacy Policy
Our Commitment to Privacy
Ash & Equity is committed to protecting the privacy of our visitors and patrons. This policy explains how we collect, use, and safeguard personal information in accordance with the Australian Privacy Principles. The policy applies to all interactions with our website and venue, from the moment you browse our pages to the moment you take a seat at the table.
We handle personal information with the same discretion as our offline poker and dining experiences. Just as a well-run card room protects the integrity of every hand, we protect the details you share with us. This document sets out what we collect, why we collect it, how we protect it, and the choices you have.
Information We Collect
We collect personal information that you provide directly, such as your name, contact details, and any preferences you share when making a reservation or inquiry. We may also collect technical information automatically when you use our website. Collection is limited to what is necessary for our services, and we do not collect sensitive information unless required by law.
- Contact information: name, email address, phone number.
- Reservation details: date, time, party size, seating preferences.
- Technical data: IP address, browser type, pages visited, and cookies.
How We Use Your Information
We use your personal information to provide and improve our services, respond to inquiries, process reservations, and send you relevant updates if you have opted in. We only use information for the purposes for which it was collected, and we may use aggregated, non-identifiable data for analytics.
In practice, this means your booking details help us prepare the right table and service for your visit. Your contact details allow us to confirm a reservation or answer a question about a tournament. Your technical data helps us understand how the website is being used so we can make it easier to navigate, whether you are checking the poker schedule or exploring the dining menu.
We do not sell or rent your personal information to third parties. This is not a casual promise; it is a structural part of how we operate. Your information is used to serve you, not to be traded.
No-Sale Commitment
Ash & Equity does not sell or rent your personal information to third parties. Your details are used only to support your experience with our restaurant and offline poker venue.
Data Protection and Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes secure servers, encryption, and access controls. Data is stored on secure servers with restricted access, and we regularly review our security practices to address emerging threats.
Employees are trained on privacy and data protection, and we take steps to ensure third-party service providers also protect your data. However, no method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
- Secure servers with restricted access
- Encryption of data in transit
- Regular security reviews and updates
- Staff training on privacy obligations
Your Rights
You have the right to request access to the personal information we hold about you, to ask for corrections if it is inaccurate, and to request deletion in certain circumstances. You may also opt out of marketing communications at any time. We will respond to requests within a reasonable timeframe, and we may need to verify your identity before processing requests.
- Access: You can request a copy of your personal information.
- Correction: You can ask us to update or correct your information.
- Deletion: You can request that we delete your information, subject to legal obligations.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content. Essential cookies are required for basic site functionality, while analytics cookies help us improve performance and content. You can control cookies through your browser settings and disable non-essential cookies.
We do not use cookies to collect personally identifiable information without consent. For more details, refer to our Cookie Policy.
Third-Party Disclosure
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing reservations, or delivering services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Service providers include hosting, analytics, and email platforms.
We do not sell your personal information to third parties. We may disclose information if required by law or to protect our rights. Third parties are bound by confidentiality agreements, and we remain responsible for the handling of your information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of information and legal requirements. We regularly review and purge outdated data, and anonymised data may be retained for analytics.
When information is no longer needed, we securely delete or anonymise it. You may request deletion earlier where applicable, subject to our legal obligations.
Secure Deletion
When personal information is no longer required, we securely delete or anonymise it in line with Australian record-keeping obligations.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details below. We will respond to your inquiry as soon as possible.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Material changes will be highlighted on the website, and continued use of our services after changes constitutes acceptance. We encourage you to review this policy periodically.
This policy is current as of the date indicated on this page.